Rising Laser-Hand Piece Damage Claims- How can I reduce the risk as a salon owner?

In the fast-paced world of beauty salons, accidents are inevitable. Whether you're racing to prepare for the next client or managing back-to-back appointments, the risk of damaging your laser equipment is ever-present.

At Professional Beauty Direct, we've noticed a rising trend in claims related to damaged laser machines, emphasising the need for salon owners to take proactive measures to protect their equipment.

Accidents, such as dropping a laser handpiece during a treatment, can lead to irreparable damage. Unfortunately, the only solution often involves replacement, which can have a knock-on effect on your business. During this period, your salon's income could be impacted as you're unable to perform laser treatments on client’s who are often booked in for multiple sessions. This rise in claims involving damaged laser machines, demonstrates the critical importance of having comprehensive insurance coverage.

While our salon insurance policies provide cover for any accidental damage to your laser machines and handpieces, it's essential to be aware of the compulsory policy excess and the detailed documentation required for a successful claim. 

To shed light on best practices surrounding laser machine care, we turned to Danielle Wilcock at North West Training College, a Professional Beauty Direct accredited trainer with extensive experience using medical-grade laser machines.

“I have used numerous medical grade laser machines and here are some of my top tips to reduce risks whilst handling your laser machines and maximise your machines efficacy:

1. Source from Reputable Companies: Purchase your laser machine from a reputable company that aligns with your client demographic. Ensure it comes with a warranty, is PAT tested if applicable, and offers the opportunity to purchase a servicing contract.

2. Insurance is Key: Have a comprehensive insurance policy in place to cover your machine. It is vital that you understand the level of coverage and any applicable excesses.

3. Follow Manufacturer’s Protocols: Always adhere to your clinic and manufacturer protocols. Cutting corners can lead to mistakes which can damage the machine and ultimately jeopardise client safety.

4. Qualified Operators: Ensure all aestheticians operating the machine have appropriate qualifications and have completed manufacturer training.

5. Optimal Cleaning Routine: Familiarise all aestheticians with the handpiece cleaning routine as per the manufacturer's guidelines. Incorrect cleaning can reduce the machine's effectiveness and result in long term machine damage.

6. Regular Servicing: Schedule regular servicing to maintain a constant and calibrated output. Not only does this ensure the longevity of your machine but also assures safe energy is delivered to your clients' skin.

7. Careful Handpiece Handling: Take your time when changing the handpiece, ensuring no removable parts are damaged or dropped. Change parts such as the light guard over the bed to minimise risks.

8. Post-Use Safety:After use, carefully clean the handpiece and insert the safety block when storing it away correctly

9. Refresher training: If in doubt you can never provide too much training, host an all-clinic training session to discuss best practices to reduce risks at your salon. 

As a policyholder, it's your responsibility to mitigate potential risks and safeguard your salon's equipment. By implementing these measures, you not only protect your equipment but also save valuable time and money in the long run. 
 

25/01/2024