Customer Service

At Professional Beauty Direct we understand that insurance can be daunting and finding the right policy best suited for you may be confusing. Which policy covers the way you trade? What do all the different insurance terms mean? How much cover is enough for what I need? 

That is why we always take time to truly discover exactly what you and your business needs and help you take out the correct policy. We always explain the cover we provide in a way that cuts through the insurance jargon to help you know exactly what you are covered for.

Insurance in the beauty, hair and nail industry is all that we do so we appreciate the work you do and understand the treatments you provide, ensuring we are staying up to date with the latest trends in the industry.

We pride ourselves on our customer service and knowledge of the industry and it is great that one of our new customers could recognise this straight away:

“I just wanted to email to not only thank you for sending through the updated endorsement but more importantly to thank you as a team for your support and customer service. You have been efficient and helpful in every interaction and have always taken the time to listen when we have had queries relating to our policy. Having been with our previous insurance company for several years, it was daunting to consider moving, but we feel confident we have made the right decision. The service you provide is excellent and we are extremely grateful to each of you for your polite, reliable, and professional support.

We look forward to continuing to work with you in the coming years.

Thanks once again.”

We love it when we get it right.
 

01/11/2022